Refund Policy
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.
M&G Swift Notary Services — Key Policies
Effective Date: 2025
Refund Policy
Payments are non‑refundable once a session begins. Refunds are only issued if M&G cancels, a platform failure prevents the session from starting, or a duplicate payment occurs. No refunds for failed ID/KBA, late arrivals, no‑shows, unprepared documents, non‑RON locations, or refusal to be recorded.
Signer Responsibilities
Signers must upload documents in advance, have valid ID, pass KBA, test their device, be in a RON‑authorized state, and join on time. Professional conduct and consent to recording are required.
Identity Verification
All signers must complete credential analysis (valid government ID) and KBA. Failure to pass KBA ends the session with no refund.
Recording Policy
All RON sessions are legally required to be audio‑visually recorded. Refusal to be recorded ends the session with no refund. Recordings are encrypted and retained per state law.
Notary Standards
M&G notaries follow strict professionalism, impartiality, integrity, and confidentiality standards. Notaries must refuse notarization if identity, willingness, capacity, or legality is in question.
Cancellation & Rescheduling
- 24+ hours: Free reschedule
- 2–24 hours: Reschedule only
- Under 2 hours: No refund
- No‑show: Forfeited
One free reschedule allowed if requested 24+ hours in advance.
Confidentiality
All client information and documents are confidential. Disclosure only occurs with client consent, court order, regulatory requirement, or active fraud investigation.
Legal Compliance
M&G operates under RULONA, state RON laws, MISMO standards, the E‑SIGN Act, and UETA. RON is only provided to signers located in RON‑authorized states.
Privacy
M&G collects identification data, ID scans, KBA responses, session recordings, payment info (via Stripe), and technical data. Information is used only for notarization, compliance, and communication.
Platform Requirements
Minimum 5 Mbps internet, HD camera, clear microphone, and updated browser required. Unauthorized recording, fraud attempts, or bypassing verification is prohibited. If M&G’s system fails, a refund or reschedule is provided; client‑side failures follow the cancellation policy.
